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The Challenge :
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With ever-increasing customer demands,
your ability to provide cost-effective, quality technical
support in conjunction with mission-critical product
development is an ongoing challenge.
How can you commit to increased customer satisfaction
when the volume of customer support calls is increasing
due to new and more complex product releases? How can
you reduce turnaround time without the right skills
and expertise on your team?
Legacy applications and systems are another challenge.
They require ongoing maintenance and monitoring, which
means you need knowledge professionals who can make
these apps deliver their expected IT business value.
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Sri Sai SAP Solution
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SriSaiSAP serves
leading corporations worldwide by supporting and managing
their enterprise applications over the long term,
often with multi-year and multimillion dollar contracts.
Our Application Management practice takes responsibility
for the monitoring and support of specified client
applications and related operations both at the client
site and at our Dedicated Development Center (DDC)
offshore. |
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SriSaiSAP's Application Management service portfolio
includes : |
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Application Maintenance
& Enhancements |
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Ongoing application releases |
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Bug fixes, feature changes, and minor functionality
enhancements |
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Technology upgrade and/or migration |
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Application Support
to IT/End Users |
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1st and 2nd level support |
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24x7 service, if needed |
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Response to ad hoc queries, questions, production
problems, or pager escalations |
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QA/Release Management
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Central QA services to all development
teams |
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Release management |
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With more than a
decade of application management experience, SriSaiSAP
applies a sound strategy for acquiring the knowledge
necessary to successfully manage enterprise applications.
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Application Maintenance
& Enhancements |
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freedom from legacy
application maintenance |
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Reduced total cost of ownership
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Reduced costs of short- and long-term
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maintenance and sustenance |
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Ability to leverage SriSaiSAP's
skills |
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expertise in domain knowledge and
technology |
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Proven processes and quality best
practices |
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Greater reliability and performance
of enterprise applications |
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Improved user productivity |
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